With a commitment to fast and efficient service, we proudly process 100% of all orders within one business day and here's how this is achieved!
- At our fulfillment center, we ensure you receive your desired product as soon as possible. If the item is unavailable, an email notification will be sent to inform you
- Our order processing hours are from 10 am to 3 pm (PST) daily and once done, your parcel is ready for pick-up by any one of our designated carriers in no time!
- You'll also get a confirmation e-mail with all the tracking details so that you can monitor its journey straight to your doorstop.
- After this step has been successfully fulfilled, our job here is complete!
Your order will be diligently processed and shipped within 24 hours of purchase. However, please keep in mind that parts requests may extend this processing time. Orders placed after 3 pm PST on Fridays or over the weekend are guaranteed to be sent out by Monday; orders made during official holidays are likewise prepared for shipping on the following working day as our warehouse observes these days of celebration.
Enjoy free standard shipping with orders of $35 or more within the United States. If you're looking for speedy delivery, we offer express services where rates are calculated at checkout.
Your orders are directly dispatched from our warehouse in Irvine, California with an estimated processing time of one business day.
Delivery generally takes between 2-7 days depending on your location and the potential interruptions by carrier services.
To get more accurate delivery estimates please refer to shipping information emails or tracking numbers associated with each order.
If you do not have a confirmation yet then feel free to reach out to our care team who will be happy assist!
We offer international shipments worldwide. Customers should check the voltage of their region before making a purchase. Unfortunately, international exchange or returns are currently unavailable and any additional shipping fees, customs duties, taxes and charges will be the responsibility of customers when receiving their items at their destination country.Delivery times may vary depending on location. Delays due to couriers and customs inspections should also be taken into consideration while calculating estimated arrival dates.
Missing or Lost Packages
If your order is lost, stolen, or damaged during delivery, please file a claim with the carrier provider and contact us with your claim number. We would be happy to help you receive your order in perfect condition!
Need to make some changes before your order is shipped? Contact our customer care team for assistance. Once the shipment has gone out, we unfortunately cannot process any changes - you will have to return the product and place a new order if desired (minus original shipping cost).
Don't hesitate to reach out via email or phone with questions about initiating this process!