Return Policy

Returns & Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns or exchanges within 30 days of purchase.

Note: We do not provide free return labels for orders shipped outside of the United States. Customers placed order outside United States are responsible for the cost of return shipping.

Customers are responsible for all shipping costs unless the item is considered defective by SAKI and return label is provided. Returned product should be unused and undamaged. Returned product that is used or damaged will be subject to a 15% restocking and shipping fee, calculated from the price paid by the customer at time of purchase.

To process a return or exchange, please go to returns center page or email us at support@saki.us and our customer service team will help you proceed. For returns, refunds are processed to the original payment method and can take up to 1-2 weeks to reflect on your end.

Contact Information

If you have any questions about our Returns, Exchanges, or Warranty Policies, please contact us:

  • By phone: +1-844-331-7333
  • By email: support@saki.us